T.G.I. Friday's Cafe

Reviews about T.G.I. Friday's Cafe

• 1 / 5

  By Doreen Steinbrecher
  I wish I could give zero stars to this establishment. Earlier this week, I went in to grab a bite before my flight. It was not busy, but our waitress barely paid any attention to us. After we had been done eating, we waited for 20+ minutes for a check to come. Not only did we never get a check, our waitress never even came close to us "because she was so busy." She was waiting on three tables.
  
  I pushed it as long as I could before I absolutely had to leave to catch my flight. After trying to hunt her down, I still couldn't get her attention. I ended up calculating how much I owed for my food and left $15 cash on the table, which was enough to cover my meal and a GENEROUS tip for the service I received. I left it on the table in plain sight and left to catch my flight.
  
  Fast forward to about 2 minutes before I am about to board. I had a woman approach me and asked very aggressively "are you ready to pay for your meal now?" Taken aback, I said, "excuse me?" She waved the TGI Fridays bill in my face and informed me that she was going to get a state trooper involved. I was very confused and informed her that I had left money on the table and that I could not wait for the waitress anymore because I had to get to my gate. She responded saying "well there is nothing on the table and she is really busy." I was irritated thinking that someone had swiped the money from the table before the waitress had gotten to it. I explained that this could have happened and that if the money was not on the table, I was happy to pay again. She responded with "well maybe you should have paid the first time" and again, was very accusatory towards me.
  
  I agreed to walk back to my table and see if the cash was indeed gone. I was already running late, but I did not need the aggravation of dealing with a state trooper and missing my flight. When I got about 30 feet away from the table, I could plain as day see the $15 that I had left on the table. I informed her that it was the money I had left and that it was more than enough to cover my meal and was a generous tip. She told me I was "free to go" like she was holding me in jail. I did not receive an apology, a "sorry we should have actually looked at your table," etc.
  
  I have to say that this was by far the rudest I have ever been treated. I regularly go to this TGI Fridays when I travel but will absolutely not be doing so anymore. It is a complete shame that someone could be so rude and not be able to apologize for their obvious mistake. It was clear that they had not checked the table before accusing me of dining and dashing. Maybe they need to bring in corporate to administer eye exams and teach their employees how to pay attention and not treat customers so poorly.
  
  Shame on this establishment. I urge you to give another business in the airport your hard earned money because this place sure as hell doesn't deserve it.
  February 13, 2017
• 5 / 5

  By Stephen Chase
  Best food in Pittsburgh!
  November 22, 2016